Refund policy

• Eligibility for Returns: Returns will only be accepted if the product is received with physical damage. Please inspect your order upon arrival and report any damages immediately. 
• Return Window: You must initiate the return process within the five days. Of receiving  your product.
• Proof of Damage: To qualify for a return, please provide photographic evidence of the damage along with your order number.
• Return Process : Contact our customer service team at contact@zenvorahaus.com to report the damage and request a return. Our team will guide you through the return process and provide a return shipping label if applicable.
• Refunds: Once we receive the returned item and confirm the damage. we will process your refund to the original payment method. Please allow 3 to 5 business days for the refund to appear in your account.
• Non-Returnable Items: Please note that we do not accept returns for products that are not physically damaged or if the return request is made after 5 days of receiving the product.
• Contact Us: If vou have any questions or need assistance. please contact us at e-mail.